Telkom line relocation

I have requested 2 weeks ago via online application for a Telkom Line ( ********** 297) relocation to my new address, 8 La Rambla Avenue, La Paloma, Big Bay. Up till now I did not received any call or feedback after receiving a notice that I will get a call within 48 hours. (I did receive a notice for monthly payment though sic.) I managed to get in contact with a Telkom employee by the name of Maggie Reneke ********** who sent me an General Enquiry Form on Monday 2017-09-18 with my request for relocating the line....nothing happened! I am now almost 4 weeks without internet. There is an existing Telkom line from the previous tenant, it just needs to be opened and connected. Please assist as a matter of urgency.