Telkom line reinstatement problems

I recently reactivated my services on Telkom for my landline and ADSL connection as I was out of the country for awhile I spoke to an agent who handled my query very well and reapp**** for my services I was then on the same day asked to pay a deposit of R700 in order for the reinstatement of my services to be completed I promptly paid this immediately after receiving the sms. 2 days ago I received an sms to say that a technician was on his way to my home nobody ever arrived when trying to call customer care they either make you speak to someone else or don't answer their phones at all the online chat doesn't work nobody ever replies and it eventually kicks you out I am losing out on business as my job is related to this internet and I was under the impression that it would be resolved as soon as I received the sms to say that the technician was on his way. Telkom always demands money by a certain date and we as the consumers make sure that these payments are met (deposit was needed within a week) but cant even get a follow up call or sms if the installation cant be done on the day it was set to be done.

Please resolve this