Telkom line out of service for almost a month

I reported a fault to the call centre on fault no. 466CRZ140116. To date nothing has been done . Every time I call, I am told a technician is assigned to the fault and he will be coming out that very same day or the next but nothing ever happens. The fault was escalated on 813313 but still no assistance. A Technician by the name of Malcom was apparently assigned this fault however he has not pitched. This is totally unacceptable.