Telkom line out of order since 6/11/2015

Our telkom line stopped working on 6/11/2015. We logged a call with Telkom on 9/11/2015. ***. To date, we've not had a response other than to participate in the feedback survey. We called again on16/11 and again 18/11. We've been told that it has something to do with cables. Interesting though is that all the surrounding neighbours' telephone lines are intact. This is extremely shoddy service. Lack of feedback is unacceptable. TELKOM!! Get your act together and sort out our line. Also make sure that the rental is adjusted accordingly. Why should we pay for a service that we did not have!!!