Telkom line out of order for two weeks

My Telkom telephone and ADSL line is not working. I logged the fault on 15/07 reference 348CTK150715. Since the 20th I have had numerous calls to the call centre and two escalations on the fault, Ref 713488 and 715397. It is clear that the call centre cannot sort this out. In summary the information supp**** to me is as follows: A technician was working on it from the 19th to the 21st. He may have been testing the line. Then nothing happened. The first escalation was done on the 23rd. One call centre agent said the fault will be cleared in 48 hours. It was not. When I phoned this week, it seems that a technician was assigned on the 26th but he unassigned himself because he was not the correct person to deal with it. A team leader then escalated the fault again. The latest is that I am again in a queue (nobody knows how long the queue is) to be assigned to another technician. I have had many problems with the line in the past and now I have to wait forever to get the line fixed. This is completely unacceptable. It seems that Telkom does not care about the impact on customers and just crawl along at their own pace. I NEED the line repaired before the end of the week!