telkom line out of order but still being billed

Good Day<br> <br> After numerous requests e-mails and online chats with a telkom consultant i have decided to take this a step further.<br> <br> We have reported our telkom line out of order last year October 2015. Since then we have received a monthly bill. I have spoken to numerous departments . . . . The feedback that they give me is that our telephone lines in our area will not be replaced. <br> <br> So how are we being billed for a phone line we are not using? The weirdest about this is that on the account they indicate that we are making phone calls? HOW?<br> <br> So i really hope that by complaining on this platform that telkom will finally respond to my query to our telephone bill.<br> <br>