Telkom Line Ordered in February 2018. It is February of 2019. Package Still Incomplete

Ordered a 10mb uncapped ADSL line in January 2018. The line was installed on the 14 February 2018 but not activated. I have contacted Telkom numerous times to log a fault as the line was either disconnected, randomly dropped or had extremely bad latency. I was not able to log a fault as they kept telling me because there is a cable fault in the area I cannot log a fault and the order cannot be closed off. As part of the promotion I ordered it was for an ADSL router, Android TV box**** box) and a range extender. Since February last year, I still haven't received my range extender nor a TV box. I then received a bill for R1200 + for an incomplete product during December last year. I then shortly received an SMS to remind me to pay for this incomplete service otherwise my line connection would be discontinued. This is extremely frustrating for me as I have been sent to and from Telkom technical support to sales to billing with no real solution as no one can get to a solution I am at witts end as I cannot see any light at the end of the tunnel. The latest feedback I have received was that I was just supposed to go into a Telkom store and dispute it there. This is pathetic service, surely it's not that hard to keep track of a client's order accurately. I do not know what the next step is...