Telkom Line order assistance

Thanks for contacting me via email. As I mentioned in my reply, I don't see why I need to fill out another application form as I have gone through this application process already 3 times online, that shows me that your online application process is something that needs to be looked into. As mentioned please go over the call I had on the 28th April 2016 at 2:18pm from the number ***, where I spoke for 12 minutes giving all my details and at the end they told me that the next step is that a Telkom engineer will call me before coming to install the line. Also have a listen to my first phone call from the same number ***) that was on the 26th April 2016 at 10:58am for 9 minutes. Regards, Lyle

And the poor service continues...... Its now been 2 weeks since my initial request, 5 days since my email reply to telkoms customer service email following this complaint and 2 days since my last update on this forum and still, I sit and wait.....