TELKOM LINE OFFLINE

Item: Telkom
Rating: 1
Author: Charlene N

Good day The Telkom landline in the whole neighbourhood has been offline for more than a month now. Calling the helpline is no help at all or even trying to communicate through the chat on the Telkom website. Why is the service delivery so pathetic? I have to pay for services that is not even working, my wifi runs off the Telkom line as well & im being billed for that as well.

I need to speak to an actual person, I need to find out why is it that the we are out of service for so long.

Helpful (0)

Replies (2)

Telkom's replyOfficial

17 Mar 2018, 08:52

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number.

Your ref for this query is AI***

Regards
Yazied
Telkom Social Media Team

Best regards,

Telkom's reply17 Mar 2018, 08:52

Official

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number.

Your ref for this query is AI***

Regards
Yazied
Telkom Social Media Team

Best regards,

Charlene N's updateReviewer Update

19 Mar 2018, 08:22

Good morning Yazied, does it take a month for a response? We have already cancelled the contract. Thank you for your pathetically late & poor service delivery.

Charlene N's update19 Mar 2018, 08:22

Reviewer Update

Good morning Yazied, does it take a month for a response? We have already cancelled the contract. Thank you for your pathetically late & poor service delivery.