Telkom line off since 27 January!!

<p>I cannot begin to explain how highly unsatisfied me and my husband are with Telkom and they *********** staff!!! Our uncapped Telkom line has been off since 27 Jan and we are phoning every day with the same issue, different *********** staff member lying to us every day!! We don't even know which story to believe anymore.</p> <p> </p> <p>They have been saying - Line is broken, needs to be fixed, technician is out on site. There was no technician out yet. I just spoke to the technician and he is fetching cable to fix the cable that is broken. Line will only be sorted out by the 24th Feb witch is unacceptable!!!! By the way. We also heard that the line was ****** they are working on it and the new one is again no tech has been out and they first need to test the line. </p> <p> </p> <p>Okay I mean have you just read the feedback we were giving? Do your guys work on different systems, different planets??? And to top it all off!!! WE WERE STILL CHARGED FOR THE MONTHS PAYMENT BUT WE HAVE NO INTERNET. OKAY YOU SAID YOU WILL GIVE US THE MONEY BACK BUT NOT IN OUT BANK ACCOUNTS WE ARE JUST BEING CREDITED ON OUR TELKOM ACCOUNT!!! IT IS UNACCEPTABLE.</p> <p> </p> <p>So my husband took the sim card that gives you internet. So unhelpful as it is only 5gb data we are working on an uncapped line which we paid for and no service has been delivererd. We get an overall 0.5 mbps download speed, how the hell are we suppose to work with that? It doesnt even go into internet on that speed. Also useless. </p> <p> </p> <p>So now my husband is phoning every evening every day is the same- not even worth 1 star service and another lie the same story just continues. </p> <p> </p> <p>I want to know how long can it possibly take to fix a cable? Don't try and tell us another story as my husband works in cabling business and it takes 1-2 days. But then offcourse his company have a thing you call SERVICE!!!!! </p> <p> </p> <p>Please get this **** sorted out as you are *****ING IN DAYLIGHT!! And as it is I already lost a few thousand rand because I work on the internet !!!!!</p> <p> </p> <p>(WHEN WE GOT THE LINE INSTALLED AND TOOK THE INTERNET WITH TELKOM THEY WERE THERE IN 3 DAYS AND EVERYTHING WAS UP AND RUNNING - AS LONG AS IT SUITS YOU, YOU WILL DELIVER SERVICE) </p>