Telkom line not working since 10 December 2015

My Telkom Line is down since 10th December 2015. I have reported it 4 times already. An sms is send to say a Technician is attending to the problem. Just to get another sms a few days later to say the the problem has been resolved.<br> <br> I have been to the Telkom Branch Manager at Woodlands Mall, he promised to get it resolved asap, but the same issue. A technician was going to attend to the problem the next day, again a sms to say issue resolved. But still no Telkom Line. <br> <br> It is just impossible to get the issue escalated, as the call centre just open a new ticket, but no service.<br> <br>