/Telkom line not working for three weeks

My Telkom telephone and internet has not been working since the 8/11/2015. I have called several times and no one seems to able to fix the problem. They keep telling me that their technicians are working on the problem and will let me know of the progress. No one calls to keep me informed. No one has been out to my house to check the problem. It seems as if they do not care. It is a terrible inconvenience to my family and I tell them that I am not willing to pay for this ****py service they say it will take four weeks for them to check if they going to bill me or not for this atrocious service and if I stop my debit order they will hand me over. What ****py service I think once they sort out the problem I will have to move to another, better service provider. I mean can you really take 16 days and more to fix a problem and in the very least keep the customer in the loop?<br> I am appalled :(