Telkom line not working

I recently logged a call with the Telkom call center and three weeks later I called to follow up why no technician has been to my home to resolve the problem. I was informed that my case was closed without resolving the telephone line issue. Another reference number was issued to me. The level of service that I received from Telkom is appalling. There is no cense of urgency to resolve issue, with little consideration of how the interruption is impacting on businesses