MA
Marianna A

1 reviews | Active since May 2017

24 May 2017, 11:39

Telkom line not working

<p>good day</p> <p>We need urgent feedback regarding the phone lines not working in the Solheim area for around 2 weeks.</p> <p>There is no feedback from Telkom or a resolution time.</p> <p>My mom has been without a phone line and internet half the month however they are going to pay full price at the end of the month with no service provided.</p> <p>I believe its the whole area that has this issue and the telephone line starts with (011)822 </p> <p>When calling them on ********** 980 the call just gets dropped.</p> <p> </p> <p>Can someone come back to us with a response urgently?</p> <p> </p> <p>cell no ********** </p> <p> </p> <p>regards</p> <p>Marianna </p>

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Replies (3)
MA
Marianna A's update26 May 2017, 10:25
Reviewer Update

Good day Luleka

you confirmed over the phone that my number has been added to the system and I will get updates on the issue from the technicians.

it’s now 48 hours and I have not received one sms on the issue which means that no one is actually looking into it?

can someone provide proper detailed feedback and exact timeline as to when this issue will be fixed.

it is almost 3 weeks now that my mom has not Telkom line or Wi-Fi and has to rely on buying data and like I said still has to pay Telkom for no service provided?

await your response

Marianna

MA
Marianna A's update29 May 2017, 11:03
Reviewer Update

Good day

I am happy to say that my moms phone has been fixed and is now working.

However my sister who lives few houses away in the same area still does not have a telkom line. Her phone has also been off around 3 weeks ago and I am not sure why her line is still not working.

Can some urgently get back to me regarding this?

Her land line is **********

Regards

Marianna

MA
Marianna A's update01 Jun 2017, 08:35
Reviewer Update

CAN I HAVE FEEDBACK? MY SISTERS PHONE IS STILL OFFTS ALMOST A MONTH NOW!