Telkom line not unable to make calls to other networks

My business name is Umenzi Wempilo (Pty) Ltd and our business line is *** which now they have converted to mobile line. We have had the the line from October 2019.

When we took the product we were told that it will be Smart Voice with 3000 minutes for telkom mobile and telkom fixed and if we make calls to other networks we be billed monthly. Everything has been good until the 01st March where we could not make calls anymore to other networks.

I called all numbers i was given 1023, 10214, 10217 spending atleast about an hour on each with no help at. I was given a ref no: *** after being sent from pillar to post.

Eventually I spoke to Lelethu on 03rd March 2021 who promised that the issue was escalated and it will be sorted, our line will be working after an hour or two, needles to say that her words were just empty, promise was not fulfilled.

03rd March 2021 I spoke to Seabi on 10214 who sent me to sales department for upselling without solving the problem.

05th March 2021 I spoke to Nomazangwa on 10217 who asked to put me on hold for 21 minutes and dropped the call after and never came back to me.

I am very frustrated by the service I have received at Telkom. Until now our line still cannot make calls.

The staff is very unfriendly and unhelpful. Very unreliable people. I regret taking this service from them.