Telkom line not installed

I final took the big step and decided to rent an office. Business is moving from home to a proper office. Got everything ready and went to Telkom on the 11th of January 2018.

While i was at telkom i advised them that i needed a line relatively urgently. The lady that was attending to my telkom line advised that it would take around 3 weeks. I advised that this was too long. She advised that it would probably be quicker, but no longer than 3 week.

As of today (18th of February 2018) i still don't have a line. I called and advised that this was exceptional urgent now. I have an office, staff to pay, no internet, no phone line. I have to use my cell phone to contact client. I am going out of my mind.

So i call telkom, they advised that all i can do is WAIT. ***!!! i go to the lake side branch where i ordered the line, they said i must wait another week. I said what if the line isn't installed then. They advised that then i must wait another week.

i am loosing money. I cannot communicate with my client and this happened after the lady at lake side said no more than 3 weeks at the absolute most. now i am told to wait week on wee****! I need urgent help.