Telkom line not cancelled as requested

<p>Hi</p> <p> </p> <p>I signed a letter requesting our one line to be cancelled which was emailed to Telkom for cancellation. We moved the office to our main premises. This was however not done and line is still active and billed to us. We are not at the premises where this line was situated as we sold the house. Please can this be cancelled properly as requested.</p>