RV
Roy V

1 reviews | Active since Oct 2014

23 Jan 2016, 11:12

Telkom Line Needs to be replaced with new line

I have been living in my house for 2 years more or less and have a 2MB ADSL line with telkom, i have endless issues with my line running errors and high noise levels.<br> Every week i call in for them to reset my port and every month or so i call for them to send out a technician to fix my ADSL line issues.<br> I feel i am not getting the service that i am paying for and would like a response from telkom and a due date on when i cant expect them to install a brand new line from my house all the way to the exchange.<br> <br> Below are the current stats of my line (from ADSL Router):<br> <br> <br> Link Information<br> <br> <br> DSL Type: ITU-T G.992.1 Annex A (ADSL over POTS)<br> <br> Bandwidth (Up/Down) [kbps/kbps]: 512 / 1.280<br> <br> <br> Output Power (Up/Down) [dBm]: 12,4 / 16,1<br> <br> Line Attenuation (Up/Down) [dB]: 31,5 / 63,5<br> <br> SN Margin (Up/Down) [dB]: 9,0 / 7,6<br> <br> Error Seconds (Local/Remote): 40.517 / -<br> <br> FEC Errors (Up/Down): 100 / 0<br> <br> CRC Errors (Up/Down): 238 / 95.352<br> <br> HEC Errors (Up/Down): - / 35.816

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Replies (1)
Telkom
Telkom's reply23 Jan 2016, 12:19
Official
Hello Roydv007,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our technical department and feedback will follow.

Your reference number is SM191696

Regards,
Hilary
Telkom Social Media Team