Telkom Line Move Request Ignored...Several Times

I have phoned the call centre 7 times in the last 2 weeks or so, trying to arrange to have my line moved to my new property. Every time I phone, they tell me that they do not see any such requests logged on my account. Then I have to start the process all over again. I have spent HOURS on the phone trying to get this sorted...to no success. I have logged a request on the website, I have sent Facebook messages...I have literally done all I can think of to just get this sorted. In the meantime, I have moved and now I am paying for a service, which I can no longer use. How is this fair? How is this customer service? I am fed up, to say the least.