Telkom line - move of address

It's been 3 months that I have app**** to move my Telkom line with absolute no success. I have tried to phone numerous times - after a long wait on the phone you eventually reach someone who is most of the times very polite but unable to help or provide a valid reason as to why they are unable to help. All the customer service line does is to look at the status provided by who knows on their computer. I have even tried going to a Telkom shop and after bracing a long queue I eventually got told that my problem can only be tracked via the 10213 line so there I go again. I have never felt so helpless and it is plain ridiculous as to why we have to endure this! I eventually got very excited 3 weeks ago when being given an escalation number: ********** but nothing has been resolved yet again. It has become a norm in my life to start my day by phoning Telkom every single day to follow up on my case but everyone keep passing the blame to their IT support dept which they say are pretty useless - today I was told that they are now going to escalate my escalating number - sounds like a joke but its not!