TELKOM - LINE MOVE, NO RESPONSE - ONE MONTH

I HAVE REQUESTED A LINE MOVE ON THE 08TH OF APRIL. I REQUESTED TO MOVE THE LINE AS FROM THE 15TH OF APRIL. UNTIL THEN NO ONE AS CALLED ME FROM TELKOM'S OFFICE. I PHONED ON NUMOURS TIMES, USING MY AIRTIME, HOLDING FOR 15 MIN AND MORE. TELKOM DEBITED MY BANK ACCOUNT BUT NO INTERNET NOR SERVICE. IF I CALL TELKOM.. OPERATORS ----- WILL ESCALATE WILL ESCALATE... NO CALLS THEN 3 TO 4 DAYS I NEED TO CALL BACK...!!!!!!!!!!!!!! WHO WILL REFUND ME????? WHO WILL ASSIST ON MOVING MY LINE?????????