Telkom line Migration

Good morning To whom it may concern

Reference number: ***

Kindly assist me with my current predicament. My ADSL internet has been disconnected due to my migration to LTE from the 1 November.

A technician visited my home and said that there was a technical issue and migration was not possible until that was sorted out. He did not leave any modem or wireless phone with me. One day later my ADSL went offline and upon enquiring I was told that my line has been migrated.

Since then I have been calling Telkom's customer service every other day. However I keep being told that it needs to be escalated and that a superior with call me with feedback. To date nobody has called me.

It's been 21days (which is the maximum amount of time I was told it would take for my modem to be delivered) since I have been migrated and I still haven't received my modem and wireless phone. And this has caused me further expense due to having to buy data.

Please assist in getting my LTE modem to me ASAP or reconnect my ADSL till it arrives.

Thank you for your assistance in this matter Y. Motala