Telkom line is down

Hi...my telkom line is down for many days now and the call centre says the cables have been ****** in the area, there is no estimated time it will be up and running again or if it will be fixed. Everytime I enquire , they dont know the answer to the question and the standard response is would you like to log a fault when I did log 3 faults already, I dont know why we have to put up with such bad service from Telkom every time.