BS
Belinda S

1 reviews | Active since May 2017

02 May 2017, 10:13

Telkom Line & Internet Down - AGAIN!!

<p>I have had the same problem since February 2016. Every two or three months my telkom line is dead. Sometimes the internet still works other times both landline and internet is not working. I have been told on several occasions by telkom technicians that my underground cable is faulty. They will escalate the problem to the cabling department! WHAT A JOKE. My line has been down Feb 2016, April 2016, July 2016, September 2016, October 2016, November 2016, and it has now been down since 18 April 2017. </p> <p>Every time this happens the line is down for 2 to 3 weeks. During this time I have to buy data and it is very costly. At the same time i'm still being billed for my telkom line, adsl line and uncapped data - while it is not working!!!!!</p>

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Replies (2)
Telkom
Telkom's reply02 May 2017, 11:28
Official

Hi goldrod,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply02 May 2017, 11:29
Official

Hi goldrod,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,