Telkom Line installation Really bad service and passing the buck...

My Sister had a Telkom line installed by her flat yesterday.

She was in store and the store attendant said that the router, Wifi extender and the Telkom Lit box will be handed over by the technician on the day of installation.

When the technician arrived yesterday he had none of the above devices with him, but continued with the installation anyway.

When he was done he used an old router my sister has but the internet did not work, then continued by just saying the router is broken and that she had to go sort it out herself in store the next day, passing the buck quite nicely....

He did not know that the telkomsa.net user details had to be entered into a router before the internet would start working....

I would imagine that a trained technician would know how this works? Seeing that they are expected to do installations?

I had to drive all the way from Randburg last night to Pretoria to go and assist and fix the problem the technician could not care less about, seeing it takes quite a while for technicians to come and assist in faults.

This is really appalling service Telkom and I am strongly thinking about advising her to end her service as if this is happening at the start of the use of Telkom service its not a good sign...

For reference here is the order number: ********** 38