Telkom Line installation - NO HELP AT ALL

Okay, so I am pretty fed up with the terrible service that I have been getting from Telkom (or lack thereof). <br> We requested the installation of a new telephone line/ ADSL line at the start of February 2016. <br> Telkom has been to our premises twice. The first appointment they said that the line cannot be installed because the \underground line is broken\". So, the installer reported it and then we got a call for another appointment. When we asked if the underground line has been fixed, we were told that the work was done on the 29th of Feb and the underground line is working. Last week Friday (11/03) there was another installer there and he checked and tested the line to make sure it's working and said that no one fixed the line and Telkom **** to us. <br> This morning after waiting for 45 mins just to speak to someone they said they can't help me - Telkom will call when the appointment is booked, and that it's not their job to sort out my query because they have an outsorced cabling company that does the checking of lines for them but they can't tell me who it is or give me a number.<br> So what the hell do I do ?? We have been billed for a month of service and installation but we are waiting"