Telkom line installation : incompetence, covered over with lies and more incompetence.

We had a Telkom line installed, a few weeks ago, but after 2 days the wire snapped, and we logged a fault explaining that the line has been broken and fallen down, but when we logged the fault or call to ask the call centre whats happening,1) we get told the technician is at the exchange (all week)- god alone knows how you can fix a broken wire lying on the floor from the exchange, these technicians must be quantum physics wizards!... 2)or my personal favorite,. telkom is out of copper cable and is ordering more...(yeah right) the bottom line is for 2 weeks now my line (which I need for my business (for adsl) is lying on the floor and nothing is being done about it.. I am sick of this BS lack of service or honesty.