Telkom line installation

Waited since April for my line installation, only installed on 6 July but wrong line installed as I requested ADSL, NOW a month later that wrong order is still not signed off so I cannot put in the order for my ADSL. Everytime I phone it is just excuses and no one is solving my problem I am fed up with having to phone everyday and explain everytime the problem just to get told that they emailed IT back office and manager to assist but still nothing, i havea 5 ref number for the same problem escelation. I will not pay for any installation and want my internet free for at least 4 month for having to deal with this frustration