Telkom line installation

My husband and I decided to get ourselves Wi-Fi for our home, we chose Telkom's service and on the 9th of October we went in and took out a month to month 10Gb package, I had to pay a R700 deposit and the gentleman that assisted me said that they would come and install a line within the next 7 to 14 days. On the 20th of October I received an sms saying my line will be installed on the 24th (15 days after I'd taken out the package) and I must be sure that someone will be home between 08:00 and 16:00 as my husband and I both have jobs, this was a bit difficult but we managed to make a plan, I then received another sms saying the same thing on the 23rd and on the same day a lady phoned me as well to confirm the address and everything was ok. On the 23rd as well I receive an sms at at 18:30 telling me I need a certified copy of my I.D document, we don't have a printer at home so we had to rush off to make a copy and get it certified the next morning. Due to the short notice my husband took UNPAID leave for the 24th so they could come and install our line, come 15:00 on the 24th, my husband phones me and tells me that they haven't arrived yet. I had to go to the Telkom shop in Centurion Mall and another gentleman logged a call for me and told me someone will phone me back. About 5 minutes later a lady called and I explained our situation and she put me in contact with another department, eventually someone takes my call and I, once again, explain my situation and the lady said she will look into it and puts me on hold. She then explained that a technician was NOT even allocated to my property for the 24th and that she will escalate the issue. She then explained that a technician will come and install the line that afternoon but no one ever showed! Now my husband wasted a days work and pay for nothing! I am posting this on the 25th, 16 days after I took out the package and still no one has contacted me. This is the first time I have ever taken anything out with Telkom and they are not off to a good start. I am unsure what the situation will be now (as no one has bothered to contact me) as myself nor my husband can afford to take another days leave.