Telkom line inSTALLation

<p>I honestly don't understand why I need to wait 2/3 weeks plus for Telkom to install a line - which they said they would do 6 Feb. After failing to hear ANYTHING from the installation team, holding 20+mins for customer service - we were told that "Oh sorry we had written your cellphone number down wrong" and just assumed we no longer required their services. From it being "The installation team will be there on Tuesday or Wednesday" to "Wednesday or Thursday" to today the customer service assistant not being able to find the job on the system - "Oh no we'll email you when the installation team is coming". Please tell me how in the hell am I supposed to ensure someone is home for the installation of a damn telephone line if we can't even get A SINGLE DAY OF INSTALLATION out of you people??? Believe it or not, but it is impossible for me to stay home every minute of the day in the hope that MAYBE just MAYBE Telkom will decide to show up today. This customer service is APPALLING!!!!</p>