HK
Henno K

1 reviews | Active since Jun 2016

25 Jul 2016, 08:13

Telkom :: Line Installation

<p>I have been waiting for over a month now to get my line installed by Telkom, so i can apply for a ADSL line. Finally received my Installation date on an SMS last week and it was schedueled for the 25th of July 2016. </p> <p> </p> <p>This morning I received a call from the Technician advising that it is to far for him to Drive from Ballito Durban, to Kloof Durban to do the installation. He said that he would call dispatch to send someone that is closer. He then phoned back advising that it is raining and that he would not be doing the install today, as he feared for his life and that he now also happens to have a bad hip....</p> <p>If you don't want to do the installation because you are lazy, say so, and tell that to your boss so he can send someone that is more willing.</p> <p> </p> <p>I have also just received my Telkom notification saying that the Technician has been dispatched for the installation. I would argue that the technician isnt coming and that there is a break down in communication between the contracters and Telkom.</p> <p> </p> <p>This is ridiculous!</p> <p> </p>

0
Replies (2)
HK
Henno K's update25 Jul 2016, 08:16
Reviewer Update

Adding my Order number : ********** 43

Telkom
Telkom's reply26 Jul 2016, 13:14
Official

Hi Hennok

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team

Best regards,