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Conrad L

1 reviews | Active since Jan 2018

03 Jan 2018, 11:29

Telkom line has been down for a calendar month and Telkom will not fix it.

My ADSL line was pulled out of the box on the telephone pole by a falling tree branch on or around the 4th of December 2017. I have phoned Telkom customer service on numerous occasions and had a technician from OpenServe there.

The technician said he will have to forward it to the cable division and they will come fix it. After placing more calls with the customer service desk they said there has been zero follow up and there's nothing I can do about it. The manager I spoke with this morning can also not do anything as they have to email the cable division and wait for a response.

Please fix this problem as soon as possible. We have a total of 10 houses down and it's been too long to justify more stalling from Telkom.

*** / ********** ADSL Line number: ********** 697

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Replies (1)
CL
Conrad L's update17 Jan 2018, 09:41
Reviewer Update
Good day. I find this rather strange as this issue has been escalated every single time I have phoned. I phoned this morning again because the cable was installed on Monday (15/01/2018) and I was told a technician will be there the same day to do the connection. It's no surprise to say this did not happen and we're all STILL down. I want this resolved today. (17/01/2018)