Telkom Line Faulty for 3 weeks now with NO RESPONS

A ticket was logged with Telkom on the 24th Mar 2016 to have the line checked as the Internet connection kept dropping intermittently. Up for a few minutes at a time and down again. MOSTLY DOWN. <br> I received absolutely no response from Telkom to insure that someone is working on the issue.<br> I called 3 times so far and get the same response that the issue is being worked on remotely and no estimated time can be given for a solution. This is seriously bad services, one cannot go without a service that they are paying for, for so long with no feedback what so ever.<br> Its bee 3 weeks and today still no technician has been assigned to this issue.<br> Please can it be resolved as soon as possible.<br> Ticket number : 99ARK240316