Telkom line fault with no fix over a week

My home phone and ADSL line has been down for over a week now and i am yet to get anybody from Telkom to give me a satisfactory answer as to when a technician will be coming out to fix it or what the fault really is with the line and ADSL.<br> <br> The level of service is the worst i have ever experienced ever, as it's so pathetic despite having called every two days and waiting for over an hour each time to get through to a customer care agent who tells me of the fault priority move which never happens.<br> <br> Worst is that Telkom wants to increase charges when they don't even know how to manage customers...<br>