Telkom Line Fault Low Internet Speed

landline ********** 258 Fault reported on 14 Dec 17. 3000CTK141217. Feedback 23/12/17 from telkom Hi gerhard, terrible sorry for delay. I have escalated the fault to the dispatchers to arrange techincian to attend. Escalation reference 19042.Frank> Every day i phone nothing happen. 28/12/17. Hi Gerhard the fault is now with dispatch centre and has been escalated, requesting a technician urgently to attend to fault. No ETR is available as yet. >Frank. After i informed Telkom i want to go to Ombusman the following response was received. Hi Gerhard we understand your frustration and we humbly apologize. Please kindly note fault ref 300CTK141217 is in hands with dispatch team waiting for an available technician to attend.>Frank. 29/12/17 the same answer as above.1/1/18. Hi Gerhard , we humble apologize for the delay. Please kindly note fault reference number 300CTK141217 has been scheduled an appointment for technician to attend. >Frank. 2/1/18 Hi Gerhard , we understand your frustration and we humble apologize for the delay. Please note fault 300CTK141217 is still waiting for and avilable technician to attend. >Frank. 3/1/18 Hi Gerhard, please take note fault ref 300CTK141217 has been delayed due to workload, our tech team will attend soon. >Frank. 9/1/17 Hi Gerhard fault has been scheduled to attend by a tech today. > Frank. 9/1/18 23:33 Hi we are sorry for this please note the ETA for your fault has been rescheduled or 17/1/18. >MB. 12/1/18 Hi Gerhard we so sorry for the delay reference number has been escalated for an urgent technician. It should be sorted out soon. >Frank. 16/1/18 Hi Gerhard we are sorry for only getting to your post now. The fault is now with dispatch centre and has been escalated., requesting that a technician urgently attend to fault. No ETR is available as yet. >Frank. 19/1/17 Hi Gerhard your escalated fault is currently with our dispatch department to get a tech to attend to your line issue. Unfortunately we dont have an ETA on when your line issue will be resolved. >CC. 22/1/18 Hi Gerhard your escalated fault still does not have a tech assigned and we dont have an ETA on when that will happen due to high workloads in your area> >Frank. Then again Hi Gerhard Sorry for delay, your reference number is already escalated. It should be solved soon. Frank. Uo to today at 13h12 no joy from Telkom and this is unacceptable. If my problem is not solved then Telkom Internet Contract must be terminated with no cost due to service not rendered.