Telkom line fault for 1 month

I reported a fault (279CTZ***) on the 1st of December 2015<br> I have explained to the operator that I suspect it is the battery on the receiver pole<br> I have periodically emailed Telkom via the website - no response<br> I have purchased a new instrument to exclude the possibility that the fault is on the instrument.<br> A month later the phone line is still not operational and I have still had no contact from them, since the confirmation sms when logging the call.<br> I cannot re-report the fault as the fault is still open on their system.<br> We live on the outskirts of town in a rural area and the installed equipment is years old and I suspect that Telkom cannot maintain their own infrastructure so they just ignore the reports.<br> I bet they will bill me for December<br> Unbelievable <br>