1 reviews | Active since Mar 2017

24 Mar 2017, 15:55

Telkom line fault - 3 weeks down - No resolution

<p>Line fault 64193, ADSL line down since 1 March 2017. Telkom can give me no timeline to resolve the fault. Operators will 'escalate" ad infinitum. Will now have to cancel and take up other options, so pathetic given the repeated promises made on service delivery excellence?</p>

0
Replies (3)
's update03 Apr 2017, 12:27
Reviewer Update

Another week, one reply to say it was escalated, it is now 1 month with no service? No urgency, sheer incompetence!

's update10 Apr 2017, 10:00
Reviewer Update

Another week, two replies to say it was escalated, it is now 6 weeks with no service? No urgency, sheer incompetence!

's update19 Apr 2017, 17:08
Reviewer Update

Another week, two replies to say it was escalated, it is now 7 weeks with no service? No urgency, sheer incompetence!