Telkom line fault

I still have no service after 13 days Telkom.<br> <br> Original complaint.<br> <br> I had recently acquire a new line and DSL installation on the 1st April 2016, order no ***. On the 8th April 2016 the line went dead and i have reported to call centre REF no 449CWK080416. To date (15/04/2016) the only feedback that was provided is that it is still in the testing stages and no technician was assigned to rectify. This is unacceptable, it take only 5 minutes to test the exchange port and determine the nature of fault. I was waiting nearly a year to acquire this service from Telkom, and now I am back where I have started no service and poor service delivery from Telkom.<br> <br> Telkom Response.<br> <br> Hello jansejp1,<br> <br> Thank you for making contact with us and brining this to our attention. <br> <br> This response serves as confirmation that your query has been received and attended. We have escalated the pending query with request for urgent tech support. We will provide further available updates as soon as possible.<br> <br> Interaction ***<br> <br> Regards<br> Keagan <br> Telkom Social Media Team<br>