Telkom Line Fault

Good day, I'm very disappointed to say the least with the service received from Telkom. I'm a home user and subscribed to contract of fixed line of 10Mbps. On 6th March 2018 i logged a fault thorugh the call for my line being incredibly slow. I'm only receiving 1Mbps download and no upload at all. I follow up on the status of my fault almost everyday and im taken from pillar to post. I was told a technician will come inspect the line at my house since the problems is with the line and not the router. I am still waiting for a technician to date. Its been a month now but full payment is expected. This is absolutely ridiculous considering that i pay for a full service and im only recieving on 10% of what we agreed on contractually. My reference number is 278CTK060318.