Telkom line fault

Two/Three months ago I had an outage on my ADSL line, which take them more then a month to fix. Tried contacting them but they just bounced me between departments. They eventually fixed and I had access for two months at most. Now the same thing have happened to me again. Logged the fault end of July and we in September and nothing has happened. Calling them don't work, getting an answer is like pulling teeth from a chicken. I really don't know where else to take it.

My Telkom reference number: 132AWK280717 Date logged: 28-07-17 17:17