Telkom Line Fault

I have reported a line fault on 11-11-2015 and until now (16-11-2015) I am yet to hear back from Telkom or have the fault resolved. I am under serious pressure from my company which is a USA based Telecommunications Company because I am the only support staff working today and for the rest of the week we will only be two support staff. Telkom's line fault is now causing even more backlog because now I cannot work. So in fact my company has NO SUPPORT staff today and we are missing our SLA's with our customers.<br> <br> My Boss also contacted me today and told me small issues is taking too long to resolve. He does not care if I have a line fault or not, work must get done!<br> <br> I phoned 10210 and the lady I spoke to told me that the issue was assigned to a Telkom technician on the 14th but she does not know why they have not contacted me yet. She said we will escalate the issue and I should hear back from them in 24 to 48 hours. I cannot wait another 48 hours before hearing back from Telkom, if I even do hear back from them. I am losing money, my company is losing money, my company's name is being dragged though the mud and we are missing SLA's...