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S C

1 reviews | Active since Apr 2013

08 Dec 2017, 09:43

Telkom Line down with different explanations

On Saturday the 2nd Dec 2017, we got a call from Telkom / Openserve Engineer regarding a fault that was recorded on 21st October 2017, we have had a few calls since then about the same report of no service from Telkom about the fault being fixed, they called to several times to enquire if we reported that fault. We told them on several occasions that we have service and no need to follow up on the fault. The fault reported in October had been fixed but no communications to say the fault had been fixed. On each occasion after 30 mins or so after the calls from Telkom the line and adsl went down for a period of time.

On the 2nd Dec 2017 we got the call about the fault reported in October, we told the engineer to 'not' come and he persisted to say he was coming to fix the fault. Less than 30 minutes later the Line and ADSL went dead. We have had no service since and persistant calls to Telkom have been in vain. No solution or vague explanations about lines being down in the area. We have several people on Telkom around us with service and we have no service, this is now week past without any Phone line or adsl in which we are paying for.

This sort of service is really bad, we need another phone company to come in and shake up Telkom.

We got offered the chance to go through to Telkom store, which we did, to go get a sim card which the telkom supprt desk told us to do and that they would top up the sim card and use our data from that. We went and got the card with the explanation oh you only qualify for 1GB even though we are on uncapped package. This is like a slap in the face. Upon taking the sim only to find it does not connect. An absolute waste of time and petrol. Oh we are still w/o internet or ADSL

Bad Bad Service Telkom.

We will be looking for alternatives.

0
Replies (3)
Telkom
Telkom's reply21 Dec 2017, 10:12
Official

Hello stejc

We sorry for the inconvenience caused.

The fault has been escalated for urgent assistance, we awaiting feedback and will be in contact with further progress.

Regards

Noleen

Telkom Social Media Team.

Best regards,

SC
S C's update21 Dec 2017, 14:24
Reviewer Update
Hi Noleen, thankyou for your reply, we where promised a technician yesterday, called us to say a Technician will be around within the hour, no technician turned up, spoke to call center again today not 10 minutes ago, said they have to send emails out - I do not think that sending email would fix our fault. No explanation of the fault, no explanation why the technician did not come. Now you are going to leave us over Christmas with no phone or internet to contact family and friends? We are absolutley very annoyed with your company and lack of service and not delivering promises. We need a technician today as one did not appear yesterday as promised. We need answers and fast. even our neighbours have service and you guys cut the line off almost 2 weeks ago with atechnician calling us the day it went off to come and fix a fault that was from October, insiting he came and fixed the fault. We told him we have no fault, then the line went dead. I need answers about all the lack of customer service and distruption to our lives, especially over the Christmas break.
SC
S C's update04 Jan 2018, 10:51
Reviewer Update
Hi Noleen, thankyou for your reply, we where promised a technician 20th Dec, called us to say a Technician will be around within the hour, no technician turned up, spoke to call center again today not 10 minutes ago, said they have to send emails out - I do not think that sending email would fix our fault. No explanation of the fault, no explanation why the technician did not come. Now you are left us over Christmas with no phone or internet to contact family and friends? We are absolutley very annoyed with your company and lack of service and not delivering promises. We need a technician today as one did not appear yesterday as promised. We need answers and fast. even our neighbours have service and you guys cut the line off 4 weeks ago with a technician calling us the day it went off to come and fix a fault that was from October, insiting he came and fixed the fault. We told him we have no fault, then the line went dead. I need answers about all the lack of customer service and distruption to our lives. We are still w/o phone or adsl, thought I would move this post to public as my private response to you did not engage with your useless service.