Telkom line down since 10 December

I am creating another report, as I noticed some quick reaction from a Ruksana tonight, with reference number and a Telkom contact address.<br> <br> Telkom line down since 10 Dec 2015. Loosing lots of business. Telkom keep on closing the incident as resolved. After my complaint last week on Hello Peter, I had a call from Telkom Tuesday to say the line should be restored by Wednesday 20 Jan and that he will call me with an update. <br> <br> Thursday the 20th, line still down and did not receive any call or update.<br> <br> This is know really a problem. The line is part of a doctor and Physio consulting room and when people call the phone rings on their side, thus they think reception don't care to answer calls. Asked Telkom today to at least divert calls to another number, but they said we have to go to a branch. Went to Woodlands branch just to be informed they can not help me as I only had my drivers license and not my id.... ridiculous.