Telkom line down since 01 March

I Upgraded my telkom DSL to a 20mb line effective 1 March. Instead the line went dead - no service. I reported it last Monday ref no 654CTK020315 (line number ***). I received an SMS with the ref no. the line is still not working. I posted on the Telkom facebook page and somebody rep**** that they have escalated it.the line is still dead and I don't get any feedback on what the problem is and by when it will be fixed.I rely on the DSL connection to do my work...