Telkom line down from 7 Jun till 7 Sep '15

We had a Telkom fault last year and reported it. Our line remained down from 7 Jun 2015 till 7 September 2015 with endless phone calls, pleading and threats before it went up again. We were promised a credit for the time the line was donw but needles to say, Nothing happened. When we had yet another fault 20 Jan 2016 and immediately suppended the account knowing how long it takes Telkom to come out and repair, they have blatantly ignored the refund due from last year as well as the fact that the line has once again been \off / down / broken\" since 20 Jan 16. Now they have a cheak to say they did fix it but we have not paid our bill...... Come on Telkom. Get Real!! As I tried to go into a Telkom shop, only to be advised that they cannot assist and I must rather sit on the phone, Telkom can now call me."