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JR
Jiren R

1 reviews | Active since Oct 2017

27 Oct 2017, 07:13

Telkom line down for three weeks :(

Formal complaint regarding telkoms so called excellent customer service. My line and internet service has been down for three weeks. Have initially logged a fault (FAULT ID: 241CWK131017), tried multiple failed attempts to query the status or have a technician visit to assess the situation. All I get is that the problem is being looked into. This is pathetic and seriously disappointed.

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Replies (3)
Telkom
Telkom's reply31 Oct 2017, 14:35
Official

Hi there Jiren,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply31 Oct 2017, 14:42
Official

Hi Jiren,

I have followed up on your fault. It is in hand with Dispatch. I have escalated the matter [ESCALATION LOGGED SUCCESSFULLY - REF NO : 17773] and now I'm waiting on an ETR asap.

I will keep you posted on the progress, thanx.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

JR
Jiren R's update12 Nov 2017, 09:32
Reviewer Update
Dear IIhaam, It’s been 7 weeks going and I still do not have my line or WiFi reconnected. I have talked to technicians back and forth, arranged visits to have them look into the matter, had them not pitch or say that the visit has been changed. Finally, a technician had pitched a week ago. He has assessed the line and at the end of the visit indicated that I know have to deal with the cable guys rather. So the wait continues....