DA
Dave A
1 reviews | Active since Dec 2017
08 Dec 2017, 14:37
Telkom Line down for over 2 weeks
I have been battling to get a cable fault repaired for over 2 weeks now. I initially contacted Telkom Call Centre on 18 Nov 2017 reporting the outage. After some days, I was told that it was an Exchange Cable Fault and that there was no cable available!!! I have been told since 4 December 2017 that it was assigned to a Technician called AB. It is now the 8th December and still no joy. This line belongs to an elderly lady who needs it. Her alarm system uses the phone line to contact the security company when the alarm goes off. I am fed up!
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Replies (3)DA
Dave A's updateReviewer Update
29 Dec 2017, 15:53Hi, I sent you the following email on 27 Dec 2017:
Good day
The fault still has not been repaired. My mother in law is at her whits end & I am extremely angry. In fact, I am looking at cancelling my line with Telkom because of this extremely poor service!
The number on question is ********** .
I await your reply
Dave Prentice
DA
Dave A's update29 Dec 2017, 15:53
Reviewer Update
Hi, I sent you the following email on 27 Dec 2017:
Good day
The fault still has not been repaired. My mother in law is at her whits end & I am extremely angry. In fact, I am looking at cancelling my line with Telkom because of this extremely poor service!
The number on question is ********** .
I await your reply
Dave Prentice
DA
Dave A's updateReviewer Update
29 Dec 2017, 15:54The email was sent to ..... ********** Thanks
DA
Dave A's update29 Dec 2017, 15:54
Reviewer Update
The email was sent to ..... ********** Thanks
DA
Dave A's updateReviewer Update
04 Jan 2018, 20:05I still have NOT heard from you regarding this complaint!
Please acknowledge receipt of my emails both previously sent and one that I sent this evening @ 7.54 pm to the Hello Peter Telkom email address YOU provided to me! I do not accept that you simply have not received emails from me. If this is the case, please advise me of another address to send my emails to! If I do not receive feedback from you within 24 hours of the post, I shall be commencing legal and broad media awareness action. This is not an idle threat!
DA
Dave A's update04 Jan 2018, 20:05
Reviewer Update
I still have NOT heard from you regarding this complaint!
Please acknowledge receipt of my emails both previously sent and one that I sent this evening @ 7.54 pm to the Hello Peter Telkom email address YOU provided to me! I do not accept that you simply have not received emails from me. If this is the case, please advise me of another address to send my emails to! If I do not receive feedback from you within 24 hours of the post, I shall be commencing legal and broad media awareness action. This is not an idle threat!