Telkom line down for 9 days - no response

Item: Telkom
Rating: 2
Author: Johan S

My Telkom line went down on Tuesday 11 January 2016 (ADSL and Voice). To date the cause is unclear as I've had no response from Telkom. I believe it is due to the local exchange being full, and my line was disconnected to connect a new customer. Trying to contact Telkom is fruitless as even the \online chat"takes 45 minutes for someone to respond"

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Replies (1)

Telkom's replyOfficial

20 Jan 2016, 14:59

Hello jstieler101,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM190126

Regards
Luleka
Telkom Social Media Team

Telkom's reply20 Jan 2016, 14:59

Official