1 reviews | Active since Jul 2015
Telkom line down for 4 weeks
<p>Our lines went down on 10 June 2017 due to a cable break by a tree falling on it . A call was placed on the 12th but up to now nothing has happened. I call the regularly as we need the ADSL line to service our guests . I even went to visit the Port Elizabeth Telkom office to no avail. The answer is that with a cable break there is no turnaround time. They have handed it overe to the cable people and the user can wait. </p> <p>In the meantime we are spending a fortune on airtime .</p> <p> </p> <p>They send out an SMS after I call them to know whether I will recommend them to other people , evan ask what rating I would give them and when the get 0 they want to know why </p> <p> </p> <p>our fault reference is 323 CEK120617 </p> <p> </p> <p>Chris Heunis </p>
Hello fynbos12
The query has been escalated to the managers responsible for the repair for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Hello fynbos12
The query has been escalated to the managers responsible for the repair for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Noleen
Today is exactly a month and I do not know how long it will still be down but it is unacceptable , we do need our Telkom service urgently . I am not the only one affected and I fail to see that Telkom can just ignore the problem . I hear all kinds of excuses , about cables being ordered and that a broken cable does not have a turnaround time. I used to be in a Network area at a Bank and by this time we would have had the whole Telkom management team on the red carpet.
The proble we have now is that I end up at a call centre in Pretoria with a person that look in your system and just relay the comments in there . I would like to physically speak the responsible people.
regards
Chris Heunis
Noleen
Today is exactly a month and I do not know how long it will still be down but it is unacceptable , we do need our Telkom service urgently . I am not the only one affected and I fail to see that Telkom can just ignore the problem . I hear all kinds of excuses , about cables being ordered and that a broken cable does not have a turnaround time. I used to be in a Network area at a Bank and by this time we would have had the whole Telkom management team on the red carpet.
The proble we have now is that I end up at a call centre in Pretoria with a person that look in your system and just relay the comments in there . I would like to physically speak the responsible people.
regards
Chris Heunis