Telkom line down after weeks of transfer request

Two weeks ago, on the 28th of Jan I put in a online line transfer request. I had to choose a date and the earliest I could choose was the 2nd of Feb. The next day I got a SMS saying I had to deposit R400 into my Telkom account for the transfer to proceed. So I did. Then, nothing. By the Tuesday the line was still down, so logged a fault. I called Telkom the next day to follow up on the fault, held for 30min, got cut off, held for another 60 minuets and got through. I was told they are working on the problem. The next day, still nothing. I tried to call again but got cut off once again. I logged an escalation online. Nothing. By Friday I was desperate so I went into Telkom and eventually got helped. While looking up my line I was told that the transfer request was never put in. I showed the SMS as proof. Then I was told I owe more money. I pay. Nothing happens. The following Monday a technician calls me and promises me that if not today, tomorrow. That was yesterday. Nothing happens. I take to Twitter. I get promised feedback in the morning. Nothing. Now I get feedback from the branch saying transfer only scheduled for March? I cannot wait any longer! What do you want from me Telkom